These Terms establish the pre-contractual information on contracts signed at a distance, on the web page www.makenotes.pt, referred to in the item 4 of Decree-Law no. 24/2014 of February 14, and all its subdomains/sub-websites.
The domain www.makenotes.pt is owned by Make Notes Design, Lda., headquartered at Rua João Mendonça no. 529, Senhora da Hora and S. Mamede de Infesta, Matosinhos, corporate entity number 509744907, which is also its registration number in the Maia Commercial Registry Office, with a contributed capital of € 2,075,000.00, hereinafter referred to as "Make Notes".
Make Notes reserves the right to freely modify this information in order to comply with applicable legislation, without the need for any prior notice.
Both browsing of the website www.makenotes.pt, its subdomains and sub-websites, as well as the purchase of any product in those addresses, presupposes the acceptance of the present information and conditions contained in this page.
The online sale is only valid and applicable to the territory of mainland Portugal and Spain.
2. Conditions of use of www.makenotes.pt
The user undertakes to use this website in compliance with the provisions of applicable law, refraining from using this page for activities contrary to law, morality and good manners, or rights and interests of third parties.
3. Intellectual property
All content and information contained on www.makenotes.com and its subdomains are the property of Make Notes and therefore the use, reproduction, copying and other disclosure of logos, texts, images and videos on that website is subject to prior authorization.
4. Information of Products and Price
4.1 Information on Products
Make Notes takes into account the information on the essential characteristics of the products through technical descriptions shared by its suppliers, photographs and videos that illustrate the products marketed, in strict respect of the best standards in the market.
4.2 Information on Price
The prices indicated in www.makenotes.pt are presented in euros.
The established prices, except for spelling or publication errors, include VAT and are valid only for this website and for the day they are announced. The prices shown are valid in Continental Portugal.
Make Notes reserves the right to change prices at any time. However, it undertakes to apply the rates and prices indicated at the time of making the purchase order.
The costs of the shipping service are borne by the user and buyer, and add to the total value of the selected products, as described in section 5.4. The user will be informed of these charges before confirming his request and completing the purchase process.
In the event of a computer, manual, technical or other error, which causes a substantial change not foreseen by Make Notes in the retail price, in such a way that it becomes exorbitant or manifestly derisory, the application for purchase will be deemed invalid and void.
The prices and products available at www.makenotes.pt are only valid for purchase orders made through this website, and may not coincide with other physical stores, except promotions indicated expressly online.
5. Purchase Process
Navigation on the Make Notes website does not require registration by the user, who can view and "add to cart" the items currently available. In order to proceed with a purchase, the user and buyer do not have to register, but must provide some personal information.
Alternatively, the user may register or, in the case of prior registration, login to his / her user account, in which case he / she does not have to provide personal data each time he / she makes a purchase. For this purpose, the user has three registration options: i) through his Facebook account ii) through his Google account iii) creating his own account with an email of his choice. The personal data of the user can at any time be changed through the user area. It is also possible to associate one or more addresses with a user account, making the purchase process easier.
5.2 Product Availability
The availability of products is subject at all times to validation by Make Notes, due to the existence of a limited stock of products.
The products presented may not cover the full range of Make Notes products found at other points of sale that sell branded products and are represented in the catalog.
If, after the purchase and due to circumstances of force majeure, one or more products are not available, Make Notes will inform the user of the unavailability of the item (s) in question. In view of this situation, the buyer may cancel the order, partially or completely, or wait for its availability.
5.3 Payment Methods
Make Notes provides three alternative payment methods:
• Credit Card: the user must provide all the data that is requested. In case the payment platform informs you about not accepting the payment, the order will be automatically canceled.
• Paypal: By selecting this payment method the user will be redirected to the PayPal page. When choosing to pay with PayPal, the previously chosen billing address will be ignored because only the address registered in the user's PayPal account can be used for billing purposes.
• Multibanco Reference: when selecting this method of payment, the user will have 48 hours, after placing the order, to proceed with the payment. The user will find all the necessary information in an ATM, or in the Internet through the banking services of your bank. In any case, simply select, at the time of payment, "PAYMENT OR PURCHASES", followed by "SERVICES".
All the operation of selection of the means of payment to use and introduction of the data inherent to the process of payment of the order is properly protected. All information is encrypted and managed with the most advanced security tools, only accessed by Make Notes.
5.4 Shipping Costs
The shipping costs are borne by the user and added to the total price of the products, being communicated before the user confirms the order and completes the purchase process. The costs depend on the destination of delivery (address specified by the customer):
• For delivery services in Continental Portugal, the shipping costs are € 3.50, except for purchases of more than € 40, for which delivery service is free of charge.
• For delivery services in Spain, the shipping cost is € 5, regardless of the amount of the purchase.
All mentioned costs include value added tax (VAT).
5.5 Fees and Taxes
The prices shown at www.makenotes.pt and its sub-domains are presented in euros. The due VAT is included in all prices.
5.6 Processing and Delivery of Orders
Upon completion of the order, Make Notes will confirm the reception of the order via e-mail, sending the user a "treated order" and a "shipped order" notification, also by e-mail. The order will be delivered in approximately 2 to 3 business days, from the moment of confirmation of payment by the user, for deliveries in mainland Portugal. For deliveries in Spain, the order will be delivered in 2 to 4 working days. At any time, the user can follow the status of the order through the user page.
The items marketed by Make Notes at www.makenotes.pt are subject to the legal warranty regime, in accordance with the provisions of item 5 of Decree-Law no. 67/2003, of April 8, as amended by Decree-Law no. 84/2008, of 21 of May.
7. Returns and Free Resolution of Contract Right
7.1 Free Resolution Right
The consumer has a period of 14 days from the day he physically acquires the goods or the day in which he physically acquires the last good, in the case of several goods ordered in a single order and delivered separately, to proceed to the return of the order, without having to indicate the reason, in accordance with the provisions of paragraph 1 of item 10 of Decree-Law no. 24/2014 of 14/02.
If he/she wishes so, the consumer has the possibility of manually filling the form that will be printed together with the order when the goods are delivered. The form may alternatively be printed from www.makenotes.pt. This form should be sent, once it has been completed, along with the returned order.
The return will be made if the product is in the same conditions in which it was sold, in original packaging and accompanied by all the accessories that are part of it.
7.2 Conditions of Return:
1. Items with no sign of misuse, and whose manipulation in no case exceeds what is usually admitted to a commercial establishment under the terms and for the purposes of no. 3 of art. 13 and no. 2 of art. 14º of Decree-Law 24/2014 of 14/02.
2. Return of the complete item, with all its components and accessories, instruction manual and original packaging in perfect condition.
3. Return Period: up to the 14th consecutive day, from the day of delivery, in accordance with the provisions of number 1 of item 10 of Decree-Law 24/2014, of 14/02.
Refund: In the case of return, the refund of the value of your purchase will be made through the same means of payment that was used by the consumer in the initial purchase and that does not incur costs for him/her. After validating the compliance with the return conditions described above, Make Notes has a period of up to 14 days for this purpose.
The consumer must return the goods without undue delay and no later than 14 days from the day he received the order and must bear the direct costs of returning the goods.
These are excluded from the right of withdrawal of the contract, and the consumer cannot freely resolve the following contracts:
- Supply of goods made according to the specifications of the consumer or manifestly personalized;
- supply of goods which, by their nature, cannot be resubmitted or are likely to deteriorate or become out of time;
- Supply of sealed goods not subject to return for reasons of health protection or hygiene when opened after delivery;
- Supply of goods which, after delivery and by nature, are inseparably mixed with other products;
- Supply of newspapers, periodicals or magazines, with the exception of subscription contracts for sending these publications.
8. After-sales Service and Assistance
After the purchase, in case of need of Assistance, the customer can contact the Customer Service, through the e-mail address firstname.lastname@example.org.
9. Changes in the Current Conditions
Make Notes reserves the right to modify unilaterally and at any time, without prior notice, the presentation and content of the Website, its services and the general conditions of use, with the exception of contracts already executed and in execution. These modifications will serve to improve the website while improving the services offered to the user of the website which, if he/she does not agree with the changes made, may resolve the contract.
Make Notes is not responsible for the damages resulting from any computer viruses or any other situations to which it is unrelated and that prevent the access and correct functioning of the domain www.makenotes.pt.
11. Support, Suggestions and Complaints
Listening to and understanding customers is a priority for Make Notes, in order to improve and ensure, at all times, your total satisfaction.
For this purpose, at any time, the user of the website may contact the Customer Service, through the e-mail address email@example.com.
12. Alternative Dispute Resolution
In the event of consumer dispute, the consumer may use a Consumer Dispute Resolution Entity:
CNIACC - Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Faculdade de Direito da Universidade Nova de Lisboa - Campus de Campolide
CIMAAL - Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve
Edifício Ninho de Empresas - Estrada da Penha 8005-131 Faro
Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra
Av. Fernão Magalhães, n.º 240, 1º
Centro de arbitragem de Conflitos de Consumo de Lisboa
Rua dos Douradores, 116, 2º
Contratos celebrados na Região Autónoma da Madeira
Rua da Figueira Preta, n.º 10, 3.º andar
Centro de Informação de Consumo e Arbitragem do Porto
Rua Damião de Góis, 31 – Loja 6
Centro de Arbitragem de Conflitos de Consumo do Vale do Ave
Rua Capitão Alfredo Guimarães, n.º 1
Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)
BRAGA: Rua D Afonso Henriques, nº 1 (Ed Junta de Freguesia da Sé)
4700 - 030 Braga
VIANA DO CASTELO: Av. Rocha Paris, nº 103 (Edifício Vila Rosa)
4900 - 394 Viana do Castelo
In the case of online consumer litigation, the consumer may use an on line dispute resolution (RLL) system, the ODR Platform, with sole and exclusive competence to resolve consumer disputes relating to distance contracts, that is, on the online platform.
Access the Electronic Dispute Resolution Platform on Distant Contracts.
More information at Portal do Consumidor (www.consumidor.pt)